Execution of the contract

Before submitting an order through the Website, Client shall read carefully all the instructions provided during the purchase procedure (also regarding the delivery charges, the right of withdrawal conditions and the privacy policy statement), along with these General Conditions.

Sending of the order constitutes a proposal to purchase the selected Product, regulated under these General Conditions and binding for the Client with no prejudice to the withdrawal right under Section 10 . The sending of the order proposal by the Client entails the obligation of the latter to pay the price of the ordered Product.

The order proposal and the Client’s data related to that order proposal will be kept by Wild for the period required by applicable legislation, as provided under the privacy policy.

The contract between Wild and the Client is executed upon receipt by the Client of the acceptance by Wild of the order proposal ("Order Confirmation"). The acceptance (or the refusal) by Wild shall be sent to the Client via e-mail at the address provided by the Client in the order proposal.

The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, if any, information on the conditions and methods to exercise the right of withdrawal, including information on the exclusion of the right of withdrawal for personalized Products, the address to which complaints may be addressed, information on support services and on existing commercial terms, if any, and a copy of these General Conditions.

How do I shop Wild.com?

There are several ways to browse Wild.boutique You may explore our weekly homepage features or visit the navigation bar found at the top of every page. Simply click on the relevant section to open a drop-down menu, and then click on the links to visit categories, such as hoodie or Tshirt. Within each category, you will find subcategories to further refine your search and help you locate exactly what you are looking for.

If you are looking for a specific item, you may use our search box in order to find products by name, colour, category or style.

When you have made your selection, choose your size and click on "add to cart". Once you are ready to complete your purchase, visit your shopping bag at the top right-hand corner of our screen and click on "Checkout" to be led through the checkout process. If you have any questions or concerns, please contact us by e-mail at shop@wild.boutique

Our online Client Assistants are available Monday through Friday, between 9 AM and 6 PM.

Payment methods

Wild accepts the following forms of payment for online purchases:

  • Visa
  • MasterCard
  • American Express
  • Google pay
  • Apple pay
  • Shopify pay
  • Maestro

Cancel or modify my order?

If you wish to cancel or modify your order, please send an e-mail to shop@wild.boutique as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

My order has been declined; do I need to place a new order?

If you have received an e-mail from us informing you that your order has been cancelled, please replace a new order online, otherwise please contact us at shop@wild.boutique

My order is not being accepted. Why?

Please make sure that the address you are entering in the "Billing" field is the address that is registered with your bank and the address where you receive your bank statements. If the system still doesn't accept your order, please contact your bank and then contact us by e-mail at shop@wild.boutique and we will be glad to assist you.

Made to order

Personalization is available on Wild, identified by “DIY” (Do It Yourself) in the product description. When the service is active for the searched product, it will be possible to personalize it by selecting the chosen letters in different colours and materials. Returns are not accepted. 

Products and availability
Information on Products (along with the relevant Product codes) and relevant prices are available on the Website.

All our product are described,  however pictures of the Products displayed on the Website may not correspond to their actual appearance; the Client shall therefore rely exclusively on the description of the Product and their characteristics as mentioned in the Website.

Wild reserves the right at any time to limit quantities and/or type of Products available in the Website. The style, models and colors of the Products described on the Website may be changed without notice. During the purchasing process, an automatic response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product; Wild is not liable towards the Client in case of unavailability of the Product prior to the execution of the contract.

In no case Wild shall be liable for errors occurred due to failure of the Client’s connection to the Website.

Packaging

Products purchased from the Website are delivered in sustainable and recycled.

Price
The prices of the Products are indicated on the Website in GBP and are inclusive of all applicable taxes and charges. Delivery costs, if required, shall be added to the price of the Products and will be indicated separately on the order form.

Wild regularly verifies that prices of the Products displayed on the Website are correct; however, Wild cannot guarantee the absence of errors. If an error in the pricing of a Product is detected, Wild shall refuse the order and offer the Client the opportunity to purchase the Product at the correct price. If the error is detected after the order has been accepted, Wild will also offer the Client the opportunity to cancel the order.